frequently asked questions

have a question? we have the answer! ... and if we don't, feel free to contact us directly at info@zingbars.com.

- our bars -

are zing bars allergen friendly?

yes! zing bars were created with allergen sensitivities in mind. all of our products are gluten-free, dairy-free, soy-free, and made entirely with all natural, plant-based ingredients. they are also non-GMO project verified and star-k kosher certified, ensuring they align with a variety of dietary preferences and needs, making them a suitable choice for the whole family.

are there any zing bars that do not contain nuts?

no, all zing bars contain an almond nut butter base. also, all of our products are manufactured on equipment that also processes peanuts, tree nuts, milk, soy, and eggs.

how does zing avoid cross-contamination?

our manufacturing facility follows strict regulations and product safety protocols, including Good Manufacturing Practices (“GMPs”) as defined and enforced by the U.S. FDA. these extensive safeguards help prevent cross-contamination and any other compromises to quality or safety. our production facility is also certified under the Safe Quality Food Institute’s food safety and quality standards, which are recognized by the Global Food Safety Initiative (GFSI).

are zing bars high in sugar?

no. most zing bars contain 8 to 9 grams of sugar—a benchmark in the nutrition community. the natural sweeteners we use are tapioca syrup and agave nectar, both low on the glycemic index, meaning they release slowly and provide sustained energy over several hours.

do your bars contain caffeine or stimulants?

our mocha bar is the only product that contains trace amounts of caffeine. the rest of our zing products come strain from the finest, most nutrient-dense ingredients possible. each bar’s balance of adequate protein, good carbs, and good fats provides natural, sustained energy that won’t spike your blood sugar. this way, you can keep going through your day with authentic focus and clarity, while feeling satisfied for hours.

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Zing Bars

- ordering -

does zing offer free shipping?

yes! we offer free shipping on all subscription orders and one-time orders over $59. If you do not meet the free shipping threshold, we charge a flat rate shipping fee of $9.99 for one-time orders.

how long will it take for my order to ship?

to maintain the utmost quality and freshness of our products, orders are processed within 2 business days and ship Monday-Wednesday(average processing & delivery time is 5-7 days from order date).

what forms of payment do you accept?

we currently accept Visa, Mastercard, Amex, Discover, Shop Pay, PayPal, Venmo

when will my credit card be charged?

your credit card will be charged at the time you submit your online order.

will your chocolate-coated bars melt during shipping?

our chocolate-coated bars are covered in a real dark chocolate that may start to melt when subjected to high temperatures. when high outdoor temperatures are likely, our fulfillment team will utilize temperature-controlled shipping methods to ensure the best possible quality at the time of delivery. if you have additional questions, please email us at info@zingbars.com.

will I receive tracking information for my order?

once your bars ship, a shipping confirmation email containing the tracking number will be sent to the email address associated with your order.

do you accept returns or offer refunds?

at zing, we prioritize the quality and safety of our products. due to the perishable nature of our bars, we generally do not accept returns or offer refunds once an order is shipped. This policy is in place to maintain the highest standards of product integrity. we understand that each situation is unique. if your product is damaged or defective, or if you have any additional concerns with regard to the quality of your order, please contact us within 15 days at info@zingbars.com. We're here to help and will work with you to address any issues to the best of our ability. For orders made through external retailers, please refer to their respective return and refund policies.

do you ship internationally?

at this time, we are unable to ship outside of the contiguous U.S. please check back with us, as this could change in the future.

Zing Bars

- business inquiries -

how can you set up a wholesale account?

we would be happy to send you more information on setting up a wholesale account! please email info@zingbars.com with your name, tax ID #, and contact information, and we will follow up with you very shortly.

we are a distributor who would like to start carrying your products. what’s the first step?

we would be happy to discuss our current distribution schedules with you, as well as potential new territories for expansion. please email info@zingbars.com with your name and contact information, and we’ll get right back to you.

i want to partner with zing. how can we work together?

please email info@zingbars.com with the details of your proposed partnership/collaboration/sponsorship, and we’d be happy to direct you to the right department.

who can we contact about press opportunities?

please email info@zingbars.com
and we can direct you to the right person.

how can i get zing to sponsor my event?

we love hearing about your community-minded events and nutrition-based shindigs. for more information about our sponsorship availability, please email info@zingbars.com with all the details!

do you offer discounts or promotions?

subscribers to zing emails receive a 10% coupon for their first order, plus exclusive discounts.

how do i find out about new flavors, giveaways, recipes, and nutrition ideas?

connect with us on Facebook and Instagram, or sign up to the zing newsletter at the bottom of the page.

can you send me coupons to use in-store?

please email info@zingbars.com your mailing address and coupon request, and if we have any coupons in circulation we’ll be happy to send them to you!

why doesn’t my store carry my favorite flavor?

the best way to get your favorite flavor into a store near you is to request it through the store manager. however, you can also reach out to us at info@zingbars.com and we’ll alert our sales team. don’t forget, all of your favorite flavors are available for home delivery right here on our website!

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- subscribe & save -

what is subscribe & save?

subscribe and save allows you to receive automatic shipments of your favorite zing bar flavors at a discount of 20%.

is there a minimum to subscribe & save?

you can place a subscription order for any number of bars or flavors. you will never be locked into your subscription order, and you can cancel at any time. three days prior to shipping, we will send out an email that allows you to modify your order on a recurring basis, if you wish to do so.

if i subscribe at a discounted rate, will the rate continue for the duration of my subscription?

no, the subscription renewal pricing is based on the current listed price on our website at the time of renewal. while subscribing during a sale or promotional event provides discounted pricing for the initial order, subsequent subscription renewals will be processed at the prevailing product prices. we recommend checking our website for the most up-to-date pricing information before your subscription renews.

when can i expect my subscribe & save to start?

your first order is automatically sent, and subsequent orders are sent at the frequency you chose at check out. options include 1-month to 3-month intervals. frequency can be adjusted at any time in your “Manage Subscriptions” section.

when will my credit card be charged?

the credit card that you have on file will be charged on the day you start your initial subscription order, then will be charged on the frequency that you selected. for example, if you place an order on February 28th for a monthly recurring subscription, then March 28th is the next time your card will be charged.

how do I adjust my subscribe & save subscription?

you can change/add flavors, update your credit card information, or adjust your ship date on your subscription by logging into your account. from there, click on manage subscriptions and choose the options you would like to modify. if you wish to update the flavor(s) you are receiving, please note that the day of your change will be the new date of your shipment. this only occurs on flavor changes, or if you adjusted your ship date.

how do i cancel my subscription?

your subscription can be cancelled at any time by logging into your account and updating your subscription in the manage subscriptions section. if you need any additional help, please feel free to email us at info@zingbars.com.

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