frequently asked questions

yes! zing bars were created with allergen sensitivities in mind. all of our products are gluten-free, dairy-free, soy-free, and made entirely with all natural, plant-based ingredients. they are also non-GMO project verified and star-k kosher certified, ensuring they align with a variety of dietary preferences and needs, making them a suitable choice for the whole family.

no, all zing bars contain an almond nut butter base. also, all of our products are manufactured on equipment that also processes peanuts, tree nuts, milk, soy, and eggs.

our manufacturing facility follows strict regulations and product safety protocols, including Good Manufacturing Practices (“GMPs”) as defined and enforced by the U.S. FDA. these extensive safeguards help prevent cross-contamination and any other compromises to quality or safety. our production facility is also certified under the Safe Quality Food Institute’s food safety and quality standards, which are recognized by the Global Food Safety Initiative (GFSI).

no. most zing bars contain 8 to 9 grams of sugar—a benchmark in the nutrition community. the natural sweeteners we use are tapioca syrup and agave nectar, both low on the glycemic index, meaning they release slowly and provide sustained energy over several hours.

our mocha bar is the only product that contains trace amounts of caffeine. the rest of our zing products come strain from the finest, most nutrient-dense ingredients possible. each bar’s balance of adequate protein, good carbs, and good fats provides natural, sustained energy that won’t spike your blood sugar. this way, you can keep going through your day with authentic focus and clarity, while feeling satisfied for hours.

V-Label is the quality, transparency and professionalism in the field of vegan certification. Internationally recognized and guaranteed for the consumer, V-Label allows companies to promote their products with safety and reliability.

Glyphosate Residue Free certification verifies that your product/s do not contain the World’s most used herbicide. To be certified Glyphosate Residue Free, your product/s must have no glyphosate residues down to government-recognized limits of detection (LODs) for food, commodity and supplement samples (usually 0.01 ppm), and lower levels than default government Maximum Residue Limits (MRLs) in the European Union and Japan.

snacksafely

yes! we offer free shipping on all subscription orders and one-time orders over $59. If you do not meet the free shipping threshold, we charge a flat rate shipping fee of $9.99 for one-time orders.

to maintain the utmost quality and freshness of our products, orders are processed within 2 business days and ship Monday-Wednesday(average processing & delivery time is 5-7 days from order date).

once your bars ship, a shipping confirmation email containing the tracking number will be sent to the email address associated with your order.

all zing bars are shipped with a freshness guarantee, ensuring they are at least 90 days away from expiration upon dispatch. due to the perishable nature of our products, we do not accept returns or exchanges. however, your satisfaction is our priority. if you have any questions about the quality or formulation of your zing bar, please contact us.

different formulations do not indicate older products or compromise our high standards. each zing bar is safe to consume before its expiration date, and we ensure that every bar, regardless of formulation update, meets our stringent criteria for quality and safety.

we're dedicated to enhancing our zing bars based on customer insights, leading to constant updates in formulations. these improvements can result in variations to ingredients and nutritional information. for the most accurate details, please refer to the packaging on the bar you received.

to maintain the utmost quality and freshness of our products, orders are processed within 2 business days and shipped monday-wednesday. the average processing and delivery time is 5-7 days from the order date. during warm weather months, our fulfillment team uses temperature-controlled shipping methods, including cold packs, to ensure your order arrives in the best possible condition.

the insulation material you received is made of eco-friendly high-performance insulation, specifically earth friendly cotton/textile panels, which are encased in curbside recyclable ldpe (low-density polyethylene) with a 2" wall thickness. this ldpe material is categorized as recyclable under the recycling code number 2.

to dispose of the insulation material, we recommend the following options:

recycling: check with your local recycling guidelines and facilities to ensure they accept ldpe plastics. if they do, you can place the insulation in your curbside recycling bin for proper recycling.

reuse: if the insulation material is in good condition, you may consider reusing it for other purposes, such as packaging fragile items for shipping or storing items that require insulation.

local recycling programs: some communities or organizations offer specialized recycling programs for specific materials. you can inquire about any local programs that accept ldpe materials for recycling.

we understand that our current insulation method uses a lot of materials, and we've listened to our customers' feedback. we plan to transition to a more efficient warm weather shipping method that uses fewer materials. however, we need to use our remaining inventory before making this change.

please visit our return/refund policy page.

at this time, we are unable to ship outside of the contiguous U.S. please check back with us, as this could change in the future.

we would be happy to send you more information on setting up a wholesale account! please email info@zingbars.com with your name, tax ID #, and contact information, and we will follow up with you very shortly.

we would be happy to discuss our current distribution schedules with you, as well as potential new territories for expansion. please email info@zingbars.com with your name and contact information, and we’ll get right back to you.

please email info@zingbars.com with the details of your proposed partnership/collaboration/sponsorship, and we’d be happy to direct you to the right department.

please email info@zingbars.com
and we can direct you to the right person.

we love hearing about your community-minded events and nutrition-based shindigs. for more information about our sponsorship availability, please email info@zingbars.com with all the details!

subscribers to zing emails receive a 10% coupon for their first order, plus exclusive discounts.

please email info@zingbars.com your mailing address and coupon request, and if we have any coupons in circulation we’ll be happy to send them to you!

the best way to get your favorite flavor into a store near you is to request it through the store manager. however, you can also reach out to us at info@zingbars.com and we’ll alert our sales team. don’t forget, all of your favorite flavors are available for home delivery right here on our website!

subscribe and save allows you to receive automatic shipments of your favorite zing bar flavors at a discount of 20%, plus free shipping.

you can place a subscription order for any number of bars or flavors. you will never be locked into your subscription order, and you can cancel at any time. three days prior to shipping, we will send out an email that allows you to modify your order on a recurring basis, if you wish to do so.

no, the subscription renewal pricing is based on the current listed price on our website at the time of renewal. while subscribing during a sale or promotional event provides discounted pricing for the initial order, subsequent subscription renewals will be processed at the prevailing product prices. we recommend checking our website for the most up-to-date pricing information before your subscription renews.

your first order is automatically sent, and subsequent orders are sent at the frequency you chose at check out. options include 1-month to 3-month intervals. frequency can be adjusted at any time in your “Manage Subscriptions” section.

the credit card that you have on file will be charged on the day you start your initial subscription order, then will be charged on the frequency that you selected. for example, if you place an order on February 28th for a monthly recurring subscription, then March 28th is the next time your card will be charged.

you can change/add flavors, update your credit card information, or adjust your ship date on your subscription by logging into your account. from there, click on manage subscriptions and choose the options you would like to modify. if you wish to update the flavor(s) you are receiving, please note that the day of your change will be the new date of your shipment. this only occurs on flavor changes, or if you adjusted your ship date.

your subscription can be cancelled at any time by logging into your account and updating your subscription in the manage subscriptions section. if you need any additional help, please feel free to email us at info@zingbars.com.